As a consumer, you have the right to cancel your online purchase within 14 days, but with Sinful you have up to 365 days to return purchased items.
365-day limited return policy
With us you may return your purchase for up to 365 days. It is a limited right of return, which means that you can return a product if it is of the same quality, quantity and condition as when you received it. This means that things such as edibles, lubricants, batteries etc. should be returned unopened within their expiry date. In addition, the product as well as its packaging need to be returned in the same condition as when you received them.
The original packaging needs to be sent in an undamaged condition.
*For hygienic reasons, the right to return intimate products will not apply if the packaging has been opened. In other words, you will lose the right to return the item if you break the seal on the packaging, which then for health or hygiene reasons is not suitable for return. Products that are not for intimate use may have been unpacked, if you can return them in the same condition you received them in. You lose the right to return the product if you have used it in a way that obviously reduces the value of the product significantly.
If the product (intimate products excluded) was opened or tried, aside from what was described above, we consider it used. This means that when the product is returned, only a portion of or none of the purchase price will be refunded, depending on the commercial value. This means that you may try on lingerie, as long as the product is returned in the same condition and packaging as you received it in.
When you return your purchase, you will be refunded the amount you paid us. In the case of depreciation which you are liable for, the purchase amount will be reduced. If you use your 14-day standard cancellation right, we will refund the purchase amount within 14 days of receiving confirmation that you regret your purchase. The refund will be made with the same method of payment you used for the original transaction, unless otherwise agreed.
We may withhold the refund until we have received the returned product. You should always ask for a receipt when you hand over a package to be returned to us, as it serves as proof of return.
If you are unsure how to exert your cancellation right or right of return, please contact customer service:
Email: service@sinful.eu
Tel.: 0330 808 5261